Email us HERE. You can also reach us at 1.888.351.6731 or +1.438.386.0838
We generally work M-F 10am-6pm EST, but you will sometimes hear from us outside of those hours, as we all maintain flexible schedules.
Below is our full set of Instructions, FAQ, and Troubleshooting guides. We invite you to browse through it, and to get in touch with us if you have any questions, notes, or feedback. We're always striving to be better! Thank you for being here!
THE IMAGE SALON team
- I do not have a defined style of editing, can you help me figure out my editing preferences?
- Who is running The Image Salon?
- How does The Image Salon work?
- I’m not too fluent in English. Can I get help in another language?
- Will the editor tailor the editing to suit my style?
- Can I choose my editor? How is my editor chosen?
- What is the standard turnaround?
- What is the RUSH turnaround?
- Will I receive an estimated delivery date?
- I’m sending multiple weddings. What can I expect for delivery times?
- My studio shoots high volume, and the staggered turnaround times for multiple consecutive orders will not allow me to deliver to my clients on time. Can I have two editors working on my account?
- Do I get a notification when the editor starts working on my files?
- When will I receive my invoice? When is payment due?
- Are there any promotions?
- What currency will I be charged in?
- Is there sales tax?
- How can I check the balance of my credits?
- Will my credits or discount be applied automatically?
- What version of Lightroom do you use?
- I have a specific look. Can you edit with my look/preset?
- Where do I send in my preset?
- Why is RAW better than JPG for editing?
- What are XMP files?
- What is the best way to give feedback to my editor?