Please get in touch with us right away if your edits come back not looking quite right
We stand by the quality of our work, and believe that our clients shouldn’t be re-editing their images in such situations.
If adjustments are needed, we make sure those are done as quickly as possible. It is also possible that something technical went wrong upon export.
The most common reasons for things not looking quite right are:
- VSCO Camera Calibration file differs from ours
- Automatic import preset set in client's Lightroom
- The files did not export properly on our end
In all cases, fixing an order falls back on us, and in most situations can be corrected with a few clicks.
Failure to get in touch with us in such situation will make it more difficult for us to issue a credit or refund, as alternative solutions would have first been available.